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Centre of Digital Excellence

Areas of Expertise

Digital business advisory

We use insights from digital psychology to provide behaviourally informed insights. We design user journeys, wireframes and copy across all digital platforms that incorporate these insights and help our clients to optimise their social and commercial goals through their new and existing digital platforms.


Digital financial services

At Genesis we provide digital strategy support and advice to our clients looking to embark on a transformation journey, enter new markets with a digital proposition or optimise their existing strategy through better use of digital analytics.

We have a broad understanding of fintech innovation and keep abreast of developments across the financial service core competencies. These include payments, lending, deposit taking, investments, and wealth management and capital markets.

We have advised a number of financial institutions on their digital transformation journeys and have contributed to how policymakers can support and enable innovation that promotes improved access to finance while protecting consumers and ensuring the stability of the financial services sector.

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Digital work and inclusion

We help our clients across the public, private and civil society sectors to identify where the digital economy can deliver income-generating opportunities and social welfare benefits, and the practical steps required to ensure that people of different skills levels, incomes and geographies can access these opportunities and benefits.

Read more about on the South Africa in the Digital Age project and download the report.


Evaluation of digital programmes

We conduct rigorous evaluations of programmes that make use of digital technologies, or for digital technology interventions, that aim to solve global development challenges. Our work cuts across sectors, and includes interventions that leverage the ICT sector to create new economic opportunities for youth and agricultural programmes that provide technology-enabled products and services for smallholder farmers.

More about our work in monitoring, evaluation and learning


National and sector digital strategies

We work with governments and the donor partners that support them to develop digital economy strategies. These strategies identify where digital and emerging technologies can be harnessed to solve development challenges - like job creation, public service delivery and human capital - and the imperatives which must be put in place for these opportunities to be inclusive and scaled.


Tech solutions

We use digital technologies to build solutions for our clients to connect with information and stakeholders in new and innovative ways. Our digital solutions are built with human-centred design principles in mind and centred around healthcare, agriculture, and monitoring and evaluation. These digital solutions aim to open up new platforms for our clients to engage with information or stakeholders that would previously have been inaccessible or harder to access.

During the COVID-19 pandemic we built two dashboards to track the curve globally and the risk to the healthcare system in South Africa.


Tech governance and competition

We work with governments and regulators to cut through the complexities of digital markets and ensure that digital policy and regulation is fit for purpose, striking the optimal balance between intervention and innovation. Our work includes all aspects of governance and economic regulation including competition, digital rights, data protection and privacy, consumer protection, e-commerce, economic structure and digital trade.

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