Gavin Krugel | Building digital ecosystems that work

Technology doesn't create impact. Complex ecosystems do. 

That is the founding principle of GOAT - the implementation framework Genesis Analytics developed after more than two decades of digital transformation advisory work across the Young World. 

The failure rate of technology-enabled solutions in the public sector remains disproportionately high. World Bank data indicates that roughly a third of large ICT projects fail outright, with most of the remainder only partially succeeding. 

The cause is almost never the technology itself. It is the system around it. 

Governance structures that constrain what is technically possible. Operational models that cannot survive beyond a pilot. Citizens who were excluded from the design process. Technical architecture that cannot adapt when adoption patterns shift.

For donors and development institutions: GOAT is the analytical lens that separates fundable pilots from scalable programmes. 

For governments leading digital transformation: GOAT is the implementation discipline that holds legal mandates, operational capacity, citizen adoption and technical architecture in productive tension - because decisions in one area are always the blueprint or constraint for the others. 

In this video, Gavin Krugel - head of our Frontier Technologies team - breaks down what GOAT is, why it matters, and how to put it into practice. If you're building, deploying, or scaling digital solutions, this is a must-watch.